Your contact details and opening hours tell visitors how to reach you and when they can come. Keeping them correct is one of the simplest ways to win more guests, and to avoid disappointed visitors at a closed door.
📞 Contact details
Add a monitored telephone number, email address and official website. Use the international format for telephone numbers when you serve visitors from abroad, so they can call with one tap from any phone.
If you answer on WhatsApp or Viber, say so: many visitors prefer to message rather than call, especially when roaming. Only link social profiles that are managed by the business.
| Field | Good example | Avoid |
|---|---|---|
| Phone | +389 70 123 456 | 070123456 or several numbers in one field |
| info@yourbusiness.mk | a personal address nobody checks | |
| Website | https://www.yourbusiness.mk | a link to a page that no longer works |
| Social | facebook.com/yourbusiness | profiles you do not manage |
🕘 Opening hours
- State opening hours by day, for example “Mon–Fri 08:00–22:00, Sat–Sun 09:00–23:00”.
- Update seasonal changes before the season starts; many lakeside businesses work longer hours in summer and shorter in winter.
- Announce temporary closures and holidays as early as possible.
- Mention reservation requirements, minimum stays or booking deadlines where they apply.
💬 Answering visitors
- Reply to calls and messages as quickly as you can, ideally the same day.
- If you speak English, Macedonian, Albanian or Turkish, mention it; it helps international visitors feel welcome.
- Keep the same details on your website, booking platforms and Google profile so visitors always find the right number.
📋 Quick checklist
- The phone number works, is answered and is in international format.
- Email and website are current and checked regularly.
- Opening hours are listed by day and updated for the season.
- Your business name and address are complete as well.
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